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FAQ1

FAQ

General information

Is Wi-Fi available?

Yes, complimentary Wi-Fi is available in all rooms.

Is there a lift?

No, the property does not have a lift, as all rooms at Corte Guelfa are located entirely on the ground floor, providing easy access without stairs.

Are pets allowed?

Yes, small, short-haired pets are welcome at no additional charge.

Is breakfast available?

No, the property does not offer breakfast service.

When is the property open?

We are open all year round.

Before Your Arrival

What are the check-in times?

Check-in is available from 3:00 PM to 8:00 PM.

What is the check-out time?

Rooms must be vacated by 10:00 AM.

Is late check-out available?

Yes, late check-out can be requested, subject to availability and an additional charge.

Can I arrive at the property before check-in time?

Yes. Please let us know when booking or the day before your arrival.

You can leave your luggage with us free of charge until check-in time.

Where can I park my car?

You can reach the property by car to drop off your luggage, but we do not have private parking.
If needed, we will be happy to recommend nearby car parks with which we have agreements.

Do you offer a shuttle service from the airport or train station to the property?

We do not offer a private shuttle service.

You can reach us by public transport or taxi.

For further information, please visit our “How to Reach Us” page.

How can I access the property? Will someone be there to welcome me?

Yes, our staff is available at the property from 8:00 AM to 8:00 PM and will be happy to welcome you and assist you upon arrival.

Can I leave my luggage at the property after check-out?

Of course.

We offer complimentary luggage storage after check-out to all our guests.

Is there a reception at Corte Guelfa?

Yes, Corte Guelfa has a reception service available from 2:00 PM to 8:00 PM.

Rooms and Apartment

What amenities are available in the rooms?

All rooms feature air conditioning and heating, Wi-Fi, Smart TV, minibar, Nespresso coffee machine, kettle, complimentary toiletries, hairdryer and safe.

An iron and ironing board and a baby cot are available upon request.

What appliances are available in the apartments?

The apartments feature a refrigerator, hob, microwave, kettle and coffee machine. Rooms are equipped with a coffee machine and minibar.

Is there a washing machine in the apartments?

No, our apartments are not equipped with a washing machine.

Property & Services

Do you have rooms with a bathtub?

Yes, some rooms have a bathtub, while others feature a shower.

Are baby cots available?

Yes, baby cots are available upon request and subject to availability.

How often are the rooms cleaned?

Rooms are serviced daily.

Do you have accessible rooms for guests with disabilities?

No, unfortunately our property is not equipped to accommodate guests with disabilities.

Do you have smoking rooms?

No, smoking rooms are not available.

Reservations and Payments

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Maestro, JCB and American Express), debit cards, cash and advance bank transfers.

What happens if I cancel my reservation after the cancellation deadline?

In this case, the full amount of the stay will be charged.

Why was I charged for my stay if I booked a refundable rate?

For refundable reservations, we do not charge the amount in advance; we only pre-authorise the amount of the reservation.

If the booking is cancelled within the permitted cancellation period, the pre-authorisation will be released.

What is your cancellation policy?

Free cancellation is available according to the cancellation policy selected at the time of booking.

After the applicable deadline, in the event of cancellation or no-show, a penalty corresponding to the full amount of the booked stay will apply.

How much is the city tax?

The city tax is €6.00 per person, per night. Children under the age of 12 are exempt.

The city tax must be paid at check-in.

How to Reach Us

From Santa Maria Novella Train Station

By taxi: approximately 5 minutes.

On foot: approximately 10 minutes. Exit the station and take Via Nazionale, located to the left of the station, then turn right onto Via Guelfa. You will find us on your left at number 36/38.

From Florence Airport

By taxi: you can take a taxi directly to Corte Guelfa. The journey takes approximately 20–30 minutes.

Alternatively: take Tram Line T2 to the terminus at Piazza Unità d’Italia (approximately 20 minutes), then continue on foot (approximately 10 minutes) or by taxi following the directions above.

By car

Please contact us if you are arriving by car.

Our team will assist you with directions on how to reach the property, where to park and how to access Florence’s Limited Traffic Zone (ZTL).

Where are we?

Corte Guelfa is located in the historic centre of Florence, in an ideal position for exploring the city’s main attractions and enjoying an authentic Florentine experience. We are just a few steps from the picturesque Mercato Centrale, offering a peaceful retreat in the heart of Florence’s vibrant city life.

Thanks to our convenient location, just a 10-minute walk from Santa Maria Novella train station and close to Florence’s main attractions, Corte Guelfa is an ideal place to stay for both business travellers and guests wishing to discover our magnificent city.

Experiences & Concierge

Can I book taxis or restaurants through the property

Yes, our concierge team is available to assist with taxi and restaurant reservations, as well as other requests during your stay.

Useful Information

Where can I stay in a central location in Florence?

Corte Guelfa is an ideal choice for guests looking to stay in Florence’s historic centre, close to the city’s main attractions.

Where can I stay in Florence near the Duomo and the main attractions?

Corte Guelfa offers a central location in Florence, within easy reach of the Duomo, Piazza della Signoria, Ponte Vecchio and the city’s main points of interest.

Where should I stay in Florence if I want to explore the city centre on foot?

Thanks to its central location, Corte Guelfa is a convenient starting point for exploring Florence on foot, without needing a car for the main sights and attractions.